Contact Centre Agent

Job description

Requirements

§ Matric is compulsory

§ Strong communication skills

§ Presentable

§ Clear criminal record

Duties and Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints


• Researching required information using available resources


• Handling and resolving customer complaints regarding product sales to customer service problems


• Providing customers with the organization’s service and product information


• Processing forms, orders, and applications requested by the customers


• Identifying, escalating priority issues and reporting to the high-level management


• Following up complicated customer calls where required


• Obtaining and evaluating all relevant data to handle complaints and inquiries


• Recording details of com...