Contact Centre Agent

Requisition Number: 54192
Job Location: Karachi, PAK
Global Grade: Other
Work Type: Office Working
Employment Type: Fixed Term Worker
Posting Start Date: 18/05/2026
Posting End Date: 18/05/2026
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Job Summary
This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.
Key Responsibilities
Handle inbound calls, provide end to end solutions to clients
Ensure all client enquires, service request and complaints are handled as per defined processes.
To be updated with all contact center process and policies and bank product information.
Supporting the client on any client-initiated needs
Delivering on transactions, service requests, mobile/online training
Fulfill all service needs with maximu...