Contact Centre Agent

Job Purpose

The Contact Centre Agent (SVC) is responsible for handling inbound and outbound calls to (and from) the Contact Centre for SVC members; listening to guests needs, and answering queries relating to SVC membership, booking reservations, discussing exchange options, and the SVC product range and programmes in line with Company procedures and service standards, with the aim of building brand loyalty and retention, by creating great member experiences and contributing towards SVC return business.

The role will also be responsible for implementing outbound campaigns and projects as required.

Key Performance Areas

• Display a knowledge and understanding of all SVC products and facilities (flexi and peak memberships, rentals, calendar, spacebank, membership details etc)


• Answer inbound calls received at the Contact Centre in a professional, friendly and courteous manner (correct volum...