Contact Centre - Agents

Requisition Number: 46178 Job Location: Lahore, PAK Global Grade: Other Work Type: Office Working Employment Type: Fixed Term Worker Posting Start Date: 18/05/2026 Posting End Date: 18/05/2026 : Job Summary This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role. Key Responsibilities Handle inbound calls, provide end to end solutions to clients Ensure all client enquires, service request and complaints are handled as per defined processes. To be updated with all contact center process and policies and bank product information. Supporting the client on any client-initiated needs Delivering on transactions, service requests, mobile/online training Fulfill all service needs with maximum first call resolution Co-br...