Contact Centre Assistant Manager — CX & Ops Leader

A leading Credit Reporting Agency in Malaysia seeks an Assistant Manager for their Contact Centre to drive service excellence and operational efficiency. The ideal candidate will oversee daily operations, manage a dynamic team, and ensure compliance with quality standards. With at least 5 years in customer service and 2 years in management, you’ll lead initiatives for continuous improvement and enhance customer experiences across all channels. Strong leadership and analytical skills are essential for this role.
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