Contact Centre Consultant

CIMB Group

Full-time Malaysia, Malaysia Other-General

Posted:

March 04, 2026

Location:

Malaysia, Malaysia, Malaysia

Job Description

                    DescriptionHandle inbound calls from customers e.g. supporting products and services advisory or operational related queries 
Make outbound calls to customers e.g. call back for key customers, call back confirmation on inward Telegraphic Transfer purpose code, cross selling 
Manage service issues resolution and complaints from customers 
Collate and analyze call data for service and product improvements and training needs 
Manage inquiries from internal and external business customers pertaining to all cash management products, trade products and all non individual banking products via phone/email 
Resolve customer complaints/issue by following up with the required department and reverting back to the customer on the outcome 
Highlight system related issues to Technical Support team for further investigation 
Attend to customer's request for manual crediting, stop payment, statement request, credit/debit advise, cheque det...
                

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Job Overview

Job Type: Full-time

Location: Malaysia, Malaysia

Posted: March 04, 2026

Deadline: April 13, 2026