Contact Centre Consultant

Description
JOB DESCRIPTION
JOB TITLE
POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre
Grade
U8.C/U9.C/C9.C/G33
Location
Plaza Damansara & CIMB HUB
Reports To
Team Leader, Inbound Call Centre, Consumer Contact Centre
Other Reporting Relationships
NA
Subordinates
nil
Job Purpose
Entry level to junior experience hire responsible for receiving or/and making calls to be able to respond to client concerns/ request. Professionals in these jobs would undergo extensive process/product training and behavioural training prior to taking/making calls.
This process involves managing and resolving client queries/issues. This group of professionals will form the primary layer of customer contact. They are required to resolve the queries /direct unresolved queries to the appropriate group. These professionals are required to have a broad understanding of all the products/services portfolio of the organization to aid in responding to qu...