Contact Centre Consultant

Medipost Pharmacy is seeking to recruit a Contact Centre Consultant to handle all inbound and outbound calls for the Western Cape Central Distribution Unit (WC CDU) customers.

Primary purpose of the job

• Administration tasks completed accurately and within agreed timelines.
• Inbound and outbound calls handled professionally and with very strict confidentiality within SOP’s and SLA.
• Resolve calls logged by Facilities and patients within Service Level Agreement (SLA) timelines.
• Record calls logged by Facilities and patients onto the Query Log as per SLA.
• Investigate email queries, log and respond in a professional manner.
• Assist with any ad hoc task as required by Management or CDU operations.

Specific Requirements/Other important information

• Ability to prioritise large work load
• Ability to maintain policy guideline with in pressured situations
• Abilit...