Contact Centre Director - Green Light
Green LightJob Description
Director Contact Centre Services
Green Light are looking for a Director of Contact Centre Services to work on a large enterprise client based in Sydney. This is a permanent opportunity.
The Director Contact Centre Services will be responsible for the strategy and planning of contact centre manages service operations and products lifecycle. You will promote capability, working with sales to position us as a strategic partner for Contact Centre Managed Services.
You will have solid experience engaging C-Suite level customers and stakeholders. Working with product and sales teams to develop Enterprise network product strategy and market offering.
You will head the combined Contact Centre for Technical Assistance and Government Technical Assistance teams, bringing together all managed contact centre resources supporting commercial & federal government secured clients.
Role & Responsibilities:
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