Contact Centre Manager

Contact Centre Manager

Location: Clark Freeport Zone, Pampanga, Philippines. Type: Full‑time.

Travel + Leisure Global Support Services seeks an experienced Contact Centre Manager to lead day‑to‑day operations, ensure exceptional customer service, and drive continuous improvement.

Responsibilities

• Oversee day‑to‑day contact centre operations, including staffing, quality assurance, and performance monitoring.
• Develop and implement strategies to enhance customer satisfaction, efficiency, and productivity.
• Analyse contact centre metrics and data to identify areas for improvement and drive operational excellence.
• Provide leadership and support to a team of contact centre supervisors and agents, fostering a positive and collaborative work environment.
• Liaise with key stakeholders to understand business requirements and align contact centre operations accordingly.
• Ensure compliance with rel...