Contact Centre Manager

Entity: Allianz Insurance Singapore
Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

Description:

The Contact Centre Manager is responsible for leading and managing both inbound customer service operations and outbound telemarketing functions. This role ensures service excellence, drives sales performance, and enhances customer experience while maintaining operational efficiency and team engagement.

Key Responsibilities: