Contact Centre Quality Assurance Officer
FuzuJob Description
Job Summary
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Requirements 3 years or more experience in an analyst role within customer experience in banking or an established financial institution
Thorough understanding of Customer experience metrics and data Excellent analytical skills to enable the resolution of unstructured and complex problems.
Advanced Excel Skills MUST (Excel modules, and big data analysis).
Contact centre knowledge MUST.
Professional knowledge of Microsoft PowerPoint.
Working knowledge and understanding of quality assurance and customer experience concepts
Responsibilities
The QA Supervisor is tasked with coming up with overseeing and driving the Quality Assurance Framework in the Contact Centre.
Develop and audit...
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