CONTACT CENTRE SPECIALIST

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CONTACT CENTRE SPECIALIST.

Principal responsibilities

• Provide accurate, valid and complete information based on procedures, guidelines and policies
• Handle complaint and escalation from hotline agents, provide appropriate solutions and alternatives within reasonable time frame.
• Thoroughly study product / plan policy terms and the related policy related materials ie FAQ, member booklet e...