Contact Centre Team Leader

• Opportunity to work for a respected and leading healthcare organisation
• Step into a leadership role with real impact on paitent care and performance

Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care.

About the Opportunity

We are seeking an experienced and motivated Team Leader to provide hands-on leadership for a team of Contact Centre Agents. In this role, you will foster a positive, high-performing culture that consistently exceeds KPIs through strong engagement, targeted coaching, and ongoing development — ensuring your team feels supported to do their best work every day.

You will confidently analyse performance data, lead your team through change, and role-model the professional values that underpin outstanding service delivery.

This is a permanent, full-time position based at our Clayfield Contact Centre.

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