Contact Centre Team Leader

Job Purpose
At Emirates, we don't just connect destinations—we connect people, cultures, and opportunities. As a globally recognised airline known for excellence and innovation, we offer an environment where leadership, service quality, and continuous improvement are at the heart of everything we do. Join a team where your leadership directly shapes customer journeys and business success.
Are you a people-first leader with a passion for coaching high-performing teams and driving commercial results? Emirates is looking for a dynamic Customer Sales & Service Team Leader who can motivate, develop, and inspire frontline teams to deliver exceptional customer experiences while achieving ambitious sales and service targets.
In this role, you will coach, develop, and motivate a team of Customer Sales and Service Agents and Senior Agents to achieve individual, team, and commercial objectives. You will manage day-to-day contact centre operations, ensuring every customer interaction meet...