Contact Centre Team Leader

360 IT Recruitment Magician @ Paracon | Lets do coffee!!

MAIN PURPOSE OF JOB

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

• Leading and managing a team
• Personal Effectiveness

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
• DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.
• DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKIL...