Contact Centre Team Leader

PG Glass
PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe, Safevue, OE glass, Armourplate, LLumar and PG SmartGlass products
Main Job Purpose
Manage, coach, and mentor agents and teams to ensure achievement of set, communicated, and tracked key performance indicators (KPIs) and behavioural standards. The goal is to support the achievement and exceeding of company objectives while delivering an high-quality customer experience.
Main Objectives
Ensure agent and team achievement against set KPI targets through effective performance tracking, coaching, and performance management to deliver an exceptional customer expe...