Contact Centre Team Leader

PG Glass
PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe, Safevue, OE glass, Armourplate, LLumar and PG SmartGlass products
Main Job Purpose
Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives
Main Objective
Ensure agent and team achievement against set KPI targets through effective performance tracking coaching and performance management towards an exceptional customer experience and achievement of objectives.
Ensure quality standards are...