Contact Centre UAT and QA Specialist

EPS

Permanent Kuala Lumpur, Federal Territory of Kuala Lumpur Business Operations Specialists

Posted:

June 07, 2026

Location:

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

                    Contact Centre UAT and QA Specialist Posting Date : 31 Mar 2026 | Close Date :29 Jun 2026 
Industry: Finance/ Banking/ Insurance
Working day: Mon-Fri
Location: TRX area
Role Overview

We are seeking a detail-oriented QA Analyst to support quality assurance activities for contact centre systems and integrations. This role is responsible for validating workflows, ensuring system stability, and supporting user acceptance testing (UAT) to deliver a seamless operational experience.
Key Responsibilities
Validate contact centre workflows, including call routing, case management, and omni-channel functionalities within Salesforce. 

Test CTI integrations and IVR workflows to ensure accuracy, reliability, and performance stability. 

Perform end-to-end quality assurance testing for agent desktop features and escalation processes. 

Document, track, and manage defects...
                

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Job Overview

Job Type: Permanent

Location: Kuala Lumpur, Malaysia

Posted: June 07, 2026

Deadline: July 17, 2026