Content Management Specialist

Client is seeking a detail-oriented and proactive Content Management Specialist with 2–5 years of experience to support the development and governance of content within a global knowledge base utilized by a Virtual Agent (AI Chatbot powered by Large Language Models). The role requires working closely with global teams, ensuring content accuracy, consistency, and effectiveness.

Job Responsibilities:

• Collaborate with cross-functional global teams to capture, catalogue, and govern knowledge.
• Manage and update content efficiently using Content Management Systems (CMS).
• Write and edit complex information (e.g., policies, processes, guides) into clear, concise, and usable content.
• Apply content standards and ensure alignment with brand and platform-specific guidelines.
• Monitor content performance metrics and provide actionable insights to enhance knowledge management strategy.

• Excelle...