Content Moderation Manager

Responsibilities

• Review and analyze software requirements and specifications.
• Supervise and manage large, tiered content moderation teams (100+ members) within a BPO operating model.
• Oversee daily moderation operations across multiple content types, including text, images, videos, products, and advertisements.
• Identify, assess, and respond to internet content risks with high sensitivity and accuracy
• Establish, optimize, and continuously improve content moderation systems, workflows, and review processes.
• Ensure consistent application of moderation policies, labeling standards, calibrations, and quality benchmarks.
• Lead training, performance management, and continuous improvement initiatives for moderation team.
• Provide proactive feedback, reporting, and insights to stakeholders on content trends, risks, and operational gaps.
• Collaborate cross-functionally to support new project launches and platform ...