Content Moderation - Mandarin & English

About the Client

Our client is a global leader in customer experience management, supporting businesses across industries with innovative solutions. With operations in Malaysia, the client is dedicated to ensuring safe online environments, protecting brand reputation, and delivering exceptional service through professional and empathetic support.

Job Responsibilities

As a Content Moderation Specialist, you will play a vital role in maintaining the integrity of online platforms by reviewing and managing user-generated content. You will ensure compliance with client policies, safeguard customer information, and contribute to a secure and positive digital experience.

Key Responsibilities

• Review, classify, and remove user-uploaded content in line with client policies and parameters.
• Meet key performance indicators (KPIs) while maintaining high-quality standards in content review.
• Escalate priority issues promptly...