Content Moderator

The opportunity

YWA HUMAN RESOURCE CORPORATION' is seeking a motivated and detail-oriented Content Moderator (CSR) for a Non Voice account - Virtual Processing role. In this full-time position based in Pasig City Metro Manila, you will play a crucial role in ensuring high-quality customer service and content moderation for our clients.

Key responsibilities

• Review and moderate a variety of online content to identify and address any inappropriate or harmful material
• Provide excellent customer service by responding promptly and professionally to inquiries and concerns
• Collaborate with the team to maintain consistent quality standards and process improvements
• Analyse data and reports to identify trends and opportunities for process optimization
• Participate in training and development activities to continuously enhance your skills
• Adhere to company policies, procedures, and client requirements to ensure compliance <...