Continuous Improvement Specialist

Job Description
Works with Operations Director and Director, Account Management to implement, and actively participate in Weekly Business Reviews. Works with Operations and Account Management Directors to determine KPI priorities.
Key Responsibilities:
Builds progress plans to track the progress of target KPIs related to employee satisfaction, client/customer satisfaction, or financial performance.
Performs statistical and root-cause analysis to identify potential and current problems to target KPIs (Bridge Planning).
Works with Operations and Account Management teams to determine solutions for the problems identified in the Bridge Planning. Project manages the implementation bridge plan solutions.
Quantifies solutions and provides bridge charts and forecasts before and after improvement.
Measures and validates KPI impacts of bridge plan solutions.
Designs audit and control processes for implemented solutions and processes.
Documents and shares best practices...