Contractual Compliance Analyst

Contractual Compliance Analyst
Position Summary
The Contractual Compliance Analyst's primary role is to process complaints received by ICANN regarding all matters related to the Registrar and Registry agreements, and the Consensus Policies.
Key Responsibilities
Review, analyze and process complaints in accordance with standard operating procedures
Conduct and coordinate required follow-up procedures
Make recommendations for standard operating procedures improvements
Monitor day to day operations to identify and report emerging trends affecting compliance
Prepare and provide referrals to enforcement and compliance check activities
Provide information and support for investigations, Quality Assurance, and other reviews.
Conduct calls with Contracted Parties on a regular basis per process
Participate in continuous improvement
Participate in staff development/training
Other duties as assigned or requested to support the overall goals
Qualification...