Control Room Operator -M25

About The Role

Connect Plus Services operates Control Room functions at Dartford, with South Mimms as a resilience fallback. Although the post holder will be principally based at these locations, they may be required to travel to and work at other locations to meet operational demand.

What You’ll Be Doing

• Support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents.
• Accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• Monitor CCTV, tunnel, and bridge safety systems and take appropriate responses to alarms.
• Ensure accurate recording of network occupancy through use of bespoke databases.
• Update relevant colleagues and stakeholders of critical incidents via escalation platforms.
• Comply with Connect Plus policies and procedures as detailed in op...