Control Service Technician

Job Summary:
The Control Service Technician is responsible for providing post-startup service and support to our outside customer base. Service Techs interface with customers through phone, email, and ticketing systems. Often troubleshooting customer PLC, HMI, and training issues over VPN connections to resolve and escalate issues as needed.

General Statement of Duties:
Troubleshoot existing PLC ladder logic, communication issues, interlocking issues, PLC panel components, as well as help clarify operations questions. Techs accurately track time and work well with others. Lead direction of after-hours service calls on a week-long rotation every ~4 weeks.
 
Essential Functions:
1. Work with a wide range of customers to help troubleshoot programming, electrical, and mechanical issues.
2. Determine when a support request needs to be escalated into the projects department or quoted through sales.
3. Make minor modifications to ladder logic PLC programming. <...