Control Tower Officer

About the Role The Control Tower Officer is responsible for ensuring the real-time operational health of our EV and battery swap station network.

This role continuously monitors systems, coordinates maintenance activities, and provides rapid response to technical issues to ensure station uptime, customer reliability, and operational excellence.

You will act as the central point of coordination between on-ground teams, technical support, and management — ensuring quick resolution, process discipline, and proactive improvement of our operational network.

What You Will Do Continuously monitor network systems for alarms, warnings, or irregularities through multiple information channels.

Manage end-to-end maintenance and repair workflows — from issue identification to planning, dispatch, and resolution.

Conduct remote diagnostics to identify root causes and resolve technical issues promptly to minimize downtime.

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