Control Tower Specialist 中央客服专员

Time Type:

General Responsibilities 主要工作职责 

The Control Tower Specialist has the responsibility for timely completion of the daily tasks that make up the department service activities.

The Control Tower Specialist act as source matter expert on business system knowledge and usage in control tower team.

Key activities:

Visibility, tracking, reporting 

Detailed Responsibilities 具体工作职责 

Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes. 

Ensure that DSV processes are meeting target services levels. 

Ensure that the control tower team is meeting DSV and specific client setup KPI targets. 

Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets. 

Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless c...