Control Tower Support Admin

Job Descriptions: Recap and input all incoming Control Tower tickets into Google Sheets, ensuring data accuracy, completeness, and consistency.

Support the team in processing operational data related to battery swap stations, including monitoring logs, updates, and issue reports.

Assist with administrative tasks related to station monitoring, maintenance workflow, and escalation processes.

Prepare required documents such as insurance claim forms, incident reports, and operational paperwork.

Maintain and manage Control Tower documentation, ensuring all files, logs, and records are well-organized and accessible.

Assist with ad-hoc tasks such as refund processing, follow-ups, or supplementary reporting needs.

Ensure all station lists, maintenance documents, and tracking sheets are updated accurately based on team inputs.

Help the team document and maintain updated monitoring and escalation procedures as they evolve.<...