Conversational AI & Language Engineering Lead

Bank of America
Full time Pennington, KwaZulu-Natal Computer Occupations
Posted:
June 06, 2026
Location:
Pennington, KwaZulu-Natal, South Africa

Job Description

Description

:

The Conversational AI & Language Engineering role, is a senior leadership position, responsible for setting the technical vision, managing teams, and ensuring the long-term health and performance of the machine learning capabilities powering Bank of America’s employee facing Virtual Assistant.

This role is leadership first: accountable for strategy, governance, prioritization, and outcomes across natural language understanding (NLU), speech recognition, and LLM based capabilities.

Additionally, this job is accountable for end-to-end solution design and delivery.

Key Responsibilities

Technology Leadership & Ownership

  • Own the end‑to‑end technical strategy for language engineering, NLU, and conversational AI across web, mobile, and voice channels.

  • Define and evolve the intent portfolio and domain coverage (e.g., tec...

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    Job Overview

    Job Type: Full time
    Location: Pennington, South Africa
    Posted: June 06, 2026
    Deadline: July 16, 2026