Conversational Solutions Architect (Pre-Sales) - WhatsApp & RCS

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

Responsibilities

• Consultative Discovery: Understand client goals, KPIs, regulatory restrictions, and channel policies.
• Solution Design: Design conversational journeys (notifications, 2-way, interactive flows), opt-in/consent strategies, content governance, fallback mechanisms, and observability features.
• Proof of Value (PoV): Plan and execute POCs (Proofs of Concept)/demos, and model ROI/impact (e.g., CTR/CVR, cost reduction, NPS).
• Implementation Planning: Assist in the preparation of the implementation plan (milestones, dependencies, risks, technical requirements) and address technical questions from prospects and clients during the sales cycle and kick-off...