Conversion Manager/ Sales Team Lead

Job description:

Conversion Manager / Training Lead

Reporting To

Chief Operating Officer (COO) & Chief Executive Officer (CEO)

Role Summary

The Conversion Manager / Training Lead is responsible for driving outbound telemarketing performance within the Conversion department while owning all training, onboarding, and agent development functions. This role blends hands-on operational leadership, KPI ownership, and direct training delivery, ensuring agents are properly onboarded, continuously coached, compliant, and consistently delivering strong conversion results.

Core Responsibilities – Training & Agent Development

• Design and deliver comprehensive onboarding programs covering product knowledge, call flow, objection handling, closing techniques, and compliance
• Conduct live classroom training, role-plays, call simulations, and certifications
• Deliver ongoing refresher and upskilling training based on performance met...