COO Academy Knowledge Manager

The Knowledge Manager is the overall in – charge of the Functional Group's Knowledge – related activities and initiatives – from design, implementation and evaluation; working closely with the COO Academy Lead and business leads. This role will cover Implicit Knowledge requirements: value chain, clients, product lifecycle, regulations, ING network, IT architecture, market trends, service & change management and function – specific learning requirements.

·       Implement knowledge management strategy including mechanisms and activities for capturing, organizing and developing information, knowledge and stories from the Academy, Process Experts, SMEs and employees in general

·       Drive initiatives which will help employees to easily access and use knowledge

·       Create and/or implement effective tools for evaluating, assessing and communicating the impact of knowledge management efforts

·       Through training, coaching and support, enable the busi...