COO Office Jr. Lead

About The Role

We are looking for a highly analytical and driven individual to join our COO Office team. In this role, you will play a key part in driving operational excellence by improving processes, optimizing costs, and supporting scalable outlet operations across Hangry.

What You Will Do

• Lead end-to-end operational improvement initiatives, from research, budgeting, alignment, to execution across outlet operations.
• Analyze business processes and workflows to identify automation and efficiency opportunities.
• Drive key operational metrics, including service SLA improvement and manpower cost optimization.
• Ensure operational readiness and capacity to support new product launches.
• Monitor operational performance through data collection, analysis, and root cause identification.
• Build and maintain dashboards and reporting tools to generate actionable insights for stakeholders.