Coordinador de mesa de ayuda

Service Delivery Coordinator
Do you enjoy coordinating support teams and ensuring service excellence across multiple channels?
Are you driven by SLA compliance, performance metrics, and continuous service improvement?
Do you thrive in roles that require coordination, visibility, and strong client interaction?
If so, this could be the role for you.
We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model.
What you'll do
Supervise and coordinate the daily operations of support teams (Service Desk, Onsite Support, and IMAC).
Ensure compliance with SLAs, service metrics, and quality standards.
Monitor, track, and follow up on tickets using ITSM tools.
Generate performance, trend, and service quality repo...