IC
Posted:
February 21, 2026
Location:
United States, United States, United States
Job Description
Our Client, a Clinical company, is looking for a Coordinator, Account Management for their Remote location. Responsibilities:
+ Intake Form Monitoring and Routing
+ Customer outreach through email, over the phone, and live chat
+ Answer an average of 15-40 incoming calls and live chats per day from pharmacies and Sales Team
+ Attend, engage, and lead in daily team huddles with camera enabled
+ Attend and engage in cross-departmental meetings
+ Attend and engage in monthly peer to peer calls
+ Lead and present on new customer orientation calls
+ Attend and engage in mentorship meetings
+ Engage with customers in a non-scripted environment, providing comprehensive support and solutions.
+ Apply critical thinking to diagnose problems, identify root causes, and determine the most effective course of action.
+ Clearly differentiate between Tier 1 and Tier 2 support issues, reso...
+ Intake Form Monitoring and Routing
+ Customer outreach through email, over the phone, and live chat
+ Answer an average of 15-40 incoming calls and live chats per day from pharmacies and Sales Team
+ Attend, engage, and lead in daily team huddles with camera enabled
+ Attend and engage in cross-departmental meetings
+ Attend and engage in monthly peer to peer calls
+ Lead and present on new customer orientation calls
+ Attend and engage in mentorship meetings
+ Engage with customers in a non-scripted environment, providing comprehensive support and solutions.
+ Apply critical thinking to diagnose problems, identify root causes, and determine the most effective course of action.
+ Clearly differentiate between Tier 1 and Tier 2 support issues, reso...
Apply for this Job
Submit your application for the Coordinator, Account Management position at ICONMA, LLC.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
United States, United States
Posted:
February 21, 2026
Deadline:
March 04, 2026