Coordinator Country Customer Service

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

• Support customer enquiries in the local language, ensuring accurate and customer-friendly responses.

• Promotion and adoption of new tools.
• Participate in service improvement projects.
• Improve and increase digital utilization with all customers.

• Participate in customer-facing (F2F) meetings , including joint customer visits with Sales.

• Manage and coordinate escalations across all Customer Service-related topics, ensuring timely resolution and clear communication.

• Participate in and host RB calls, ensuring structured follow-up and action tracking.

• Support onboarding of new customers by explaining Customer Service setup, Quality Promises, and available e-business tools.

• Support...