Coordinator, Customer Service

Job Summary:


The Customer Service Coordinator (CSC) greets members in the medical office building (MOB) and creates an environment that makes internal and external customers feel welcome, comfortable and cared for. Supports clinical staff with back-office duties as assigned with general administrative work. Provides exceptional member experiences, maintains essential paperwork and records to support the business. Maintains a visible presence and assists members with their needs.

Essential Responsibilities:


+ Assist members with registration, verifying eligibility and updating demographic information, as necessary.

+ Process co-payment and regulatory front-end forms and assist members who qualify for Medical Financial Assistance by referring to Financial Counselor or Patient Registration Associate.

+ Answers member questions regarding co-pay, deductible, co-insurance, and deposits.

+ Proficient in Point of Service (POS), ...