Coordinator, Instant Service Center

**Essential Duties and Responsibilities – (Key Activities)**

+ Perform basic daily transactional tasks including but not limited to e-mail management or phone support, processing individual guest bookings using hotel and/or corporate systems, processing groups and/or sales block rooming list, entering guest credit card or VCC using the corporate system, data entry, reservation verification, system navigation and file maintenance. Escalate to management when task is new or unusual.
+ Perform daily operation tasks as needed by the hotel and ensure that it’s processed on the agreed time per task.
+ Notify management and support team of any malfunctioning softphone, systems, or accessories.
+ Communicate any outstanding requests or concerns to Corporate Leaders and/or hotel management that may require additional monitoring or follow up. Notify appropriate management leaders and support group of any malfunctioning equipment, systems, or process inaccuracies.
+ Promote...