Core Banking Systems Tech Delivery Team Lead SG

Responsibilities:

Team Supervision & Operation Management

• Lead a team of Core Banking System Support personnel, ensuring efficient day-to-day system support activities
• Document procedures and processes for day-to-day systems support activities for the team.
• Assign tasks, monitor performance and provide technical guidance to resolve issues.
• Ensure adherence to IT best practices for incident, problem and change management.

System Stability 

• Oversee the maintenance and monitoring of the Core Banking systems to ensure high availabily
• Coordinate with infrastructure teams to ensure optimal system capacity and resource utilization

Incident & Problem Resolution

• Act as an escalation point for Core Banking systems issues, ensuring timely resolution.
• Conduct root cause analysis for major incident per Incident Management & Prolem Management SOP, and implement preven...