Correspondent Banking Senior Service Manager

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary
Provides world class services to high value Bank segment, Public Sector and New Payment Methods clients and seamless delivery of the bank's TB products and solutions in order to achieve high client satisfaction and loyalty.
Responsible for the end-to-end service delivery of a portfolio of selected clients which begins from the first line call to closure of enquires/requests received. In addition, function as a service Relationship Manager to manage and enhance the end-to-end client experience. Act as an escalation point for all operational & service issues across the network.
Provide value creation through client education and service solutions to help clients improve their operating efficiency.
In addition, will act as the service partner, working with internal stak...