Costumer Experience Representative - Metcalfe

Career Opportunities: Costumer Experience Representative - Metcalfe )

Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems,
• Enter email and phone orders into system for delivery,
• Issue credits or debits accurately, when applicable,
• Send open order reports, as required,
• Process credit card payments,
• Answer incoming calls,
• Provide information requested by customers in a timely fashion,
• Ensure accuracy of ...