Costumer Service Representative - French Speaking

**Position Summary**

The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.

**Essential Duties and Responsibilities**

+ Promptly enter purchase orders to meet or exceed the agreed to service levels.
+ Partner with Customer Care Leads to guarantee Achievement of service level agreements.
+ Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.
+ Identify gaps in customer care processes and partner with customer experience team to resolve.
+ Ensure actions align with AAT strategy.
+ Escalate issues as they arise in a timely matter to ensure agility and responsiveness.

**Education & Experience**

+ Bachelor’s degree required.
+ Excellent verbal and writ...