Counter Fraud Investigator - Motor Claims
Direct Line GroupJob Description
Counter Fraud Investigator - Motor Claims
Birmingham/Leeds
Permanent
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.
What you'll be doing:
Identify, investigate, and validate suspected insurance fraud cases, converting findings into measurable counter‑fraud benefit while effectively managing case portfolios within SLAs and process guidelines.
Ensure all investigations comply with internal policies and external regulations (e.g., FCA, FOS, GDPR, ICO), maintaining high standards of governance and risk control.
Manage customer expectations throughout investigations, providing clear updates on indemnity, liab...
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