Counter Staff

Job Summary
Counter Staff are responsible for assisting customers at the service or sales counter. They handle customer inquiries, process orders and payments, and ensure a positive customer experience while maintaining cleanliness and organization at the counter area.

Duties and Responsibilities:

Greet and assist customers in a friendly and professional manner

Take orders accurately and process billing/payment (cash, card, digital payments)

Provide product or service information to customers

Handle customer complaints or escalate issues when necessary

Maintain cleanliness and organization of the counter area

Manage cash register and ensure accurate cash handling

Issue receipts, refunds, or exchanges as per company policy

Coordinate with kitchen/store/warehouse staff for order fulfillment

Maintain stock levels at the counter (if applicable)

Follow company policies, hygiene, and safety standards...