Country Service Manager

Your mission

Hey there and welcome to your new Opportunity with us.
Being a Country Service Manager is an exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important taks:

• Deliver support and contribute service solutions for Sungrow customers as point of contact.
• Support Field Service Team activities onsite for failure research and corrective maintenance.
• Coordinate Onsite activities In cooperation with Field Service Manager.
• Project Management for commissioning services.
• Negotiate and work on customer contracts for Service level agreements.
• Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.
• Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.
<...