Coupa Production Support

Title: Coupa Production Support

Location: 100% Remote

Duration: 6+ months contract

Production Support Scope for Coupa:

Following activities are considered as a part of the scope of ‘Coupa .’ Production Support.

• Provide production support for Coupa . modules including all the existing Customizations. Please refer Appendix A below for scope clarification by track and for modules and Integrations.
• Resolve all incident tickets (interruption of implemented . solution) under the scope of modules / tracks, Service Request logged in Service-Now system for Coupa . production instance.
• Work with Coupa Corporation for any service request to resolve product related issues for incidents on production environment.
• Emergency Break-Fix requiring Code Change by following Change Management process and Production Support Team dedicated Technical Lead wi...