CQ / Warranty Engineer

CQ / Warranty Engineer
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China , Rizhao



Quality Management




Professionals | Experienced



Full Time





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Your Task:

+ Responsibility for customer complain management

+ Monitoring and maintain int. customer complain database (e.g. QSYS, SAP,…)

+ Report quality performance (e.g.: customer score cards, top customer issues, customer escalation, NCTs, NCTPM, PPMs, warranty score, etc.)

+ Monitoring and maintain of ext. customer database for customer quality performance, notifications and/or response of concerns, containment actions, customer alerts, etc.

+ Responsible for customer communication for proper follow-up of customer concerns, negotiations, customer quality audits/visits...