Job Description
Job Title: CRC Automation Specialist – Voice & Chat Bot
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Job Summary:
We are seeking an experienced CRC Automation Specialist to lead the design, development, and maintenance of our voice and chat bot solutions. This role focuses on delivering seamless customer interactions through Google Conversational Agents (successor of DialogFlow) and NICE CXOne Studio, ensuring robust integration with internal systems via APIs and IPAAS platforms. The ideal candidate combines technical expertise with a customer-centric mindset and thrives in an agile, collaborative environment.
Key responsibilities:
Solution Design & Development
- Build and maintain conversational flows for voice and chat bots using Google Conversational Agents and NICE CXOne Studio.
- Ensure smooth integration with internal systems through APIs.
- Implement best practices for conversational UX and AI-driven automation.
Agile D...
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